Contact Us
Stuck on an install, found a dead link, or spotted something on the site that needs correcting? Send us a message and a real person will read it.
Where to Write
General Support
Installation trouble, playback problems or a question the guides didn't answer.
support@castleapke.comCopyright & DMCA
Rights holders reporting infringing links should use the dedicated address.
dmca@castleapke.comFeedback & Partnerships
Suggestions, corrections to our guides, or collaboration enquiries.
hello@castleapke.comHelp Us Help You Faster
- •Your device model and Android, iOS or Windows version
- •The app version you installed and where you downloaded it from
- •The exact error message, copied word for word or attached as a screenshot
- •What you had already tried before writing in
Support hours: Monday to Saturday, 9:00 – 18:00 (IST)
Before You Email
A large share of the questions we receive are already solved in the troubleshooting handbook — install failures, endless buffering, black screens and empty libraries all have step-by-step fixes there. Skimming it first will usually get you watching faster than waiting for a reply.
Common Questions
Most emails are answered within one to two business days. Copyright notices are prioritised and acknowledged sooner.
Email support with the page URL and the version you were trying to download. Broken links are usually restored the same day.
No. This site publishes independent guides and download information. Feature requests for the app cannot be actioned here.